Company Overview:

Lumen Orbit is building a network of megawatt-scale data centers in space. Falling launch costs allow us to take advantage of the abundant energy, advanced cooling techniques, and high-speed connectivity in space. Join our visionary team, push the boundaries of technology and sustainability, and be part of this pioneering effort to redefine the future of data centers!

Position Overview:

As an Orbital Operations Engineer at Lumen Orbit, you will play a pivotal role in managing and optimizing our satellite network. This dynamic position requires a proactive and detail-oriented individual to monitor, troubleshoot, and enhance the performance of our space-based data processing centers. You will lead efforts in network health monitoring, issue resolution, and system improvements, ensuring our satellite network operates at peak performance.

Key Responsibilities:

• Network Monitoring and Management:
  • Lead a team of technicians to monitor overall network health, ensuring rapid identification and resolution of network issues.
  • Utilize quantitative and qualitative methods to understand root causes of new and trending issues.
  • Develop triage methods and troubleshooting playbooks to deliver quicker response times and resolution speeds.
• Operational Excellence:
  • Ensure established processes are followed for appropriate response to network issues.
  • Collaborate with internal automation and tooling development teams to enhance Network Operations Center performance and productivity.
  • Develop and implement training programs and coaching tools to ensure technicians are knowledgeable, nimble, technically capable, and excellent communicators.
• Team Leadership:
  • Assess employee performance, manage work quality, provide feedback, and facilitate conflict resolution.
  • Lead by example, motivate your team to achieve the highest level of results, and foster a culture of operational rigor where network health is a priority.
  • Manage scheduling, time off, and time cards to ensure 24/7 coverage for the Network Operations Center.

Basic Qualifications:

• Bachelor’s degree and 2+ years of leadership experience in one or more of the following areas; OR high school diploma or equivalency certification and 5+ years of leadership experience in one or more of the following:
  • Customer Operations
  • Network Operations Center (NOC)
  • Security Operations Center (SOC)
  • Managed Service Provider (MSP)
  • Network Engineering

Preferred Qualifications:

• Experience managing a team as either a front-line supervisor, shift lead, or team lead.
• Bachelor’s degree in Network Engineering, Computer Science, Cybersecurity, Engineering, or a similar technical discipline.
• Completion of leadership and rotational development and/or IT service management incident management programs.
• Experience in training, learning and development, analytics, vendor management, or content management roles.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Experience in mission-critical operations requiring outstanding attention to detail.
• Technical aptitude with experience in networking, hardware troubleshooting, software development, etc.
• Proficiency with reporting tools (Advanced Excel, SQL, dashboarding/reporting/visualization platforms).
• Active associate-level certifications (Cisco, Juniper, CompTIA, or other industry certifications).

Compensation and Benefits:

Lumen Orbit offers a competitive salary and benefits package, including:

• Orbital Operations Engineer/Level I: $120,000 - $145,000 per year
• Orbital Operations Engineer/Level II: $140,000 - $170,000 per year
• Potential for stock options, discretionary bonuses, and other long-term incentives.
• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan with company match.
• Short and long-term disability insurance, life insurance, and paid parental leave.
• Generous paid vacation, holidays, and sick leave.

Additional Requirements:

• Willingness to work extended hours and weekends as necessary to support critical project milestones.
• Must be a U.S. citizen, lawful permanent resident, or eligible for authorization under U.S. export regulations.

Equal Opportunity Employer:

Lumen Orbit is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to the application/interview process should notify our Human Resources Department.​

Join Lumen Orbit and shape the future!

Embrace the challenge, push technological boundaries, and contribute to the evolution of data processing in space. Apply today to join our visionary team dedicated to innovation and advancing humanity.‍

To apply, please email your resume and/or LinkedIn URL to careers@lumenorbit.com. We receive many applications, and so we apologize that we may not be able to respond to every applicant.